Refund Policy

This policy explains refunds, adjustments, returns, and dispute handling across Kiloport waste pickups, donation pickups, ecommerce orders, and P2P marketplace listings.

1. Waste Sale Pickups

For normal waste sale pickups, the accepted Buyer pays the seller directly during pickup after final weight and rate verification. Kiloport does not hold the seller payout for these transactions.

• Before OTP: Sellers should verify weight, rate, payment amount, driver details, and vehicle details before sharing OTP.
• After completion: Once OTP is verified and materials are handed over, the pickup record is considered completed. Disputes can still be reported for investigation.
• Buyer platform fee: Platform fee paid by the Buyer to Kiloport is reviewed only for failed, cancelled, duplicate, or disputed pickups.

2. Donation Pickups

Donation pickups do not include seller payout. Any donation pickup fee or admin/platform fee shown to the Buyer is separate from seller payment. If a donation pickup fails or is cancelled before completion, fee handling will be reviewed based on the payment record and operational status.

3. Eco-Product Purchases

If you purchase eco-friendly products from our marketplace, the following conditions apply:

• Defective or Damaged Products: If you receive a product that is defective or damaged upon delivery, you may request a replacement or full refund within 7 days of receipt.
• Returns: Return eligibility depends on product type, vendor policy, condition, warranty, and return window shown on the product page.
• Refurbished products: Refurbished items may have product-specific warranty, condition, and return terms. These terms appear on the product detail page or order detail page.
• Non-refundable items: Hygiene-sensitive, custom, damaged-by-user, or explicitly final-sale products may be non-refundable.

4. Processing Refunds

Approved ecommerce refunds are normally processed to the original payment method or supported refund route within 5-7 business days after admin/vendor review. Timelines may vary by bank, payment provider, COD process, or vendor confirmation.

5. P2P Used-Items Marketplace

P2P marketplace exchanges are direct between users. Kiloport does not process marketplace payments, collect commission, or guarantee item quality. Use in-app chat, contact approval, and report tools before sharing personal details or meeting.

6. Cancellations

You may cancel eligible requests before completion where the app allows it. Repeated cancellations, no-shows, or misleading requests may affect account standing.

7. Contact Us

If you have any questions regarding a transaction, refund, or return, please reach out to our support team:

Email: media@kiloport.com
Phone: +91 95036 50099